Customer Support & Workshop

We are here to help with your carrier fit

Reach out for order tracking, size adjustments, or questions about our Austin workshop and 30-day comfort guarantee.

Mon–Fri

9am to 5pm CT

Fast

response times

Austin

Texas based

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Our Austin team is available Monday through Friday to answer your questions on sizing, wraps, and hip-seat belts.

Quick Answers

Everything you need to know

Clear details on shipping, returns, and certified safety specifications.

Returns
Shipping
Safety

30-Day Comfort Guarantee

Fast US Delivery

Certified Hip-Healthy

Simple return process with prepaid shipping labels for unworn carriers in original condition.

Orders ship directly from our Austin, Texas workshop with free US delivery on orders over $75.

All hip-seat belts and wraps meet rigorous safety standards and support optimal M-position carrying.